Our Energy research

Innovation in the tariff market: Discussion paper on how new tariffs can work better for people

8 March 2021

Good practice guide: Making sure heat network consumers get the right support and information

26 February 2021

Good practice guide: Supporting people in energy debt

27 January 2021

RIIO-2 price control Enhanced Engagement process: Recommendations to Ofgem and energy network Customer Engagement Groups and User Groups

25 January 2021

Bringing heat networks up to standard: How heat networks can start delivering better customer service outcomes

15 January 2021

Demanding attention: Managing risks with demand-side response, to improve consumer experience tomorrow

14 January 2021

Recovery or Ruin? The role of accessible support in helping energy consumers through the crisis

16 December 2020

Future Energy Consumers: Views from our digital series

16 November 2020

Lessons for net zero: What past energy efficiency and low carbon home improvement schemes tell us

25 September 2020

Taking the temperature: consumer choice and low carbon heating

14 August 2020

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