Our Consumer research

Consultation: The Citizens Advice Draft Consumer Work Plan 2020/21

14 December 2018

Automation for the Nation

13 December 2018

Excessive prices for disengaged consumers: A super-complaint to the Competition and Markets Authority

27 September 2018

Reviewing Bundled Handsets

19 September 2018

A Price of One’s Own: An investigation into personalised pricing in essential markets

31 August 2018

Consumer Advocacy: what we did in 2017/18. Citizens Advice annual report of consumer activities in 2017/18

27 July 2018

The Citizens Advice consumer work plan 2018/19

28 June 2018

Beyond good practice guides: Improving support with essential services for people with mental health problems

24 May 2018

Essential service markets and people with mental health problems

24 May 2018

Exit Fees: An analysis of the cost of leaving fixed telecoms contracts

27 March 2018

Survey

Please fill in our survey to give your feedback on our policy pages. Your responses will help us continue to improve how we present policy research and data on our website.