Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Room for Improvement: Preparing landlords for new minimum energy efficiency standards
Stronger minimum energy efficiency standards can make rented homes warmer and healthier - but we need to bring landlords on the journey and make sure the new regulations deliver for tenants.
Risky Business? How the energy debt protection gap is putting the pressure on small businesses
Many microbusinesses are struggling with rising energy debts, worsened by unfair debt collection practices. More rules are needed to ensure that businesses in debt are given a fair chance at getting back on track.
Growing pains - A discussion paper on community benefits and energy infrastructure
Following stakeholder interviews, this discussion paper explores the types of community benefits that could be delivered as part of the net zero transition when energy infrastructure projects are built for transmission and generation.
Latest blogs
Blog: How can we make rented homes warmer and cheaper?
Planned changes to minimum energy efficiency standards offer a lifeline to renters in cold and mouldy homes — but the Government needs to make sure the new rules deliver
Blog: Is there a hidden affordability crisis in the heat networks sector?
Hundreds of thousands of heat networks consumers could be enduring a perfect storm of increased gas prices and a lack of protections compared to gas and electricity consumers
Blog: Why better home improvement protections are needed to meet net zero targets
Making our homes warmer and more energy efficient is key to meeting the government’s net zero targets - but insufficient consumer protections can leave people struggling to find solutions when installations go wrong.