Help to Claim Adviser

Citizens Advice Mid Mercia is looking for dedicated Help to Claim Advisors to join our team.

About the Role:

You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:

Answering phone inquiries

Supporting clients in completing Universal Credit claims

Using Citizens Advice resources to provide accurate information

Researching options and implications for clients

Conducting interviews using active listening skills

What We're Looking for:

Excellent communication skills.

Strong time management and attention to detail.

Ability to work independently and maintain accuracy.

Experience working with the public and diverse clients.

Commitment to confidentiality and sound judgment.

Benefits:

28 days’ annual leave + bank holidays (pro-rata)

Full advice training to AQS standard

Opportunities for further training and development

Internal progression opportunities

Supportive environment

Option to buy/sell holiday allowance (subject to approval)

Paid DBS check (if applicable)

5% pension contributions

3 months’ full pay maternity leave (upon meeting criteria)

wellbeing support

How to Apply:

Visit our website (https://www.citizensadvicemidmercia.org.uk/vacancies/#apply) for a full job description, person specification, and candidate guide.

Apply here: https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/ (copy and paste the link to your browser)

Closing Date: when a suitable candidate is found.

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.