Assessor - Cost of Living Project

Alongside our core advice services our Cost-of-Living team deliver a Wandsworth council funded advice project that supports residents affected by financial crisis. This originated as a 12-month project and the funding has been extended twice. The project is currently funded until March 2026.

You’ll work alongside our Adviceline team supporting clients at the first point of contact. You’ll be responsible for quickly triaging client issues, identifying and addressing emergencies, providing initial information and then signposting and referring on for in-depth support. The role is mostly telephone based but there is opportunity for some face to face work in our advice centres.

This is a great opportunity for anyone who wants to develop their advice knowledge and potentially progress into an advice role. Familiarity with Citizens Advice and advice services generally will help with this role but we’re not necessarily looking for someone with an advice background. It’s more important that you share our values and have the capability to grow into the role. We’re happy to help you develop, learn and fill out any areas where you don’t have all the experience or expertise.

How to apply

Please email your CV and a supporting statement to recruitment@cawandsworth.org before the closing date (10am on Tuesday 21 January 2025). Your supporting statement shouldn’t be longer than one page of A4 and should demonstrate how you meet the person specification. Your supporting statement and CV should be Word files, not PDF or another format.