Get help with the cost of living

This advice applies to Scotland. See advice for See advice for England, See advice for Northern Ireland, See advice for Wales

If you don’t have enough money to live on, you might be able to get help to afford essentials like bills and food. This includes the Scottish Welfare Fund and cost of living payments.

You should check if you can claim benefits - you might be able to do this even if you work, have savings or own a home.

If you owe money and you're struggling to pay

You should speak to the organisations you owe money to – they might let you pay smaller amounts or take a break from payments.

Don’t ignore bills or letters about money you owe.

You can find out how to start dealing with your debts.

Check what benefits you can get

Lots of people miss out on benefits they’re entitled to - so it’s worth checking what you can get.

Claiming benefits might also let you get access to other financial help like cost of living payments and discounts on energy and transport.

You might be able to claim benefits or increase your current benefits if you’re:

  • over 16 years old with a low income or no income

  • sick or disabled, including if you have a mental health condition

  • of State Pension age with a low income or no income

  • a carer

  • responsible for children

Check what benefits you can get.

Get your first benefit payment early

When you apply for benefits from the Department for Work and Pensions (DWP), you might be able to get your first payment early while you’re waiting for either:

  • a decision on your application

  • your first payment

This is called a 'short-term benefit advance'. You can get an advance for:

  • Universal Credit

  • Jobseeker’s Allowance (JSA)

  • Employment and Support Allowance (ESA)

  • Carer’s Allowance

  • Pension Credit

  • State Pension

You’ll need to pay back the advance. The Department for Work and Pensions (DWP) will take an amount off your future payments until you've paid it back. For Universal Credit, you can spread the repayments over 24 months. For other benefits, you’ll usually repay your advance over 12 weeks.

If you've applied for Universal Credit, you can check how to get a Universal Credit advance payment.

If you’ve applied for a different benefit, contact the benefits office that's dealing with your claim. You can find their contact details on any letter or email you’ve had from them.

Check if you'll get a Cost of Living Payment

The government will send you a 'Cost of Living Payment' if you:

  • get certain benefits - for example, Universal Credit, Pension Credit, PIP, income-related ESA or Attendance Allowance

  • are over State Pension age and get Winter Fuel Payments

You can get as many Cost of Living Payments as you're eligible for. For example, if you get Pension Credit, Attendance Allowance and Winter Fuel Payments, you’ll get 3 Cost of Living Payments. You won't have to pay tax on them and they won't count as income when calculating your benefits.

If you’re not claiming benefits yet, you should check if you can claim benefits. It's worth starting a claim as soon as possible if you're eligible - this means you might be able to get Cost of Living Payments in the future.

If you get benefits based on your income

If you’re eligible, the government will send you:

  • a payment of £300 in autumn 2023 

  • a payment of £299 during spring 2024

To get these payments, you’ll need to be eligible for certain benefits. We’ll update our advice when the government have announced more information about who’s eligible.

The government have already given 3 Cost of Living Payments to people who get certain benefits. The government sent the last payment between 25 April and 17 May 2023 - this was a payment of £301.

If you didn't get the latest Cost of Living Payment

You should have got this payment if you get any of the following benefits:

  • Universal Credit

  • Pension Credit

  • Working Tax Credit

  • Child Tax Credit

  • income-based Jobseekers Allowance

  • income-related Employment and Support Allowance

  • Income Support

You’ll have only got one £301 payment - even if you get more than 1 of these benefits. 

To get the latest payment you must have either:

  • been entitled to a benefits payment on any day between 26 January and 25 February 2023

  • started a successful benefit claim by 25 February 2023 - or by 26 January 2023 if you're applying for Universal Credit

If you’re waiting for a decision on your benefits claim, you won’t get the Cost of Living Payment until your claim is successful.

If your benefits are paid to someone else, like your landlord, you should still have got the Cost of Living Payment.

If you think you should have received a Cost of Living Payment, you can report a missing payment on GOV.UK.

If you get a disability benefit

The government gave a £150 Cost of Living Payment to people getting disability benefits between 20 June and 4 July 2023.

You would have been eligible for this one-off payment if you get any of the following benefits:

  • Disability Living Allowance

  • Personal Independence Payment

  • Attendance Allowance

  • Adult Disability Payment

  • Child Disability Payment

  • Armed Forces Independence Payment

  • Constant Attendance Allowance

  • War Pension Mobility Supplement

To get this payment you must have:

  • been getting one of these benefits on 1 April 2023

  • applied for one of these benefits by 1 April 2023 - you won't get the payment until your claim is successful

If you haven't received a previous Cost of Living Payment

If you think you should have received a Cost of Living Payment, you can report a missing payment on GOV.UK.

If you're over State Pension age and get Winter Fuel Payments

You'll either get a £300 or £150 Cost of Living Payment, depending on your situation. You'll get this at the same time as your usual Winter Fuel Payment from November 2023.

You’ll get a £300 Cost of Living Payment if you live either:

  • on your own 

  • with people who don’t qualify for a Winter Fuel Payment

If you live with someone else who qualifies for the Winter Fuel Payment, the amount you’ll get depends on whether either of you get any of the following:

  • Pension Credit

  • income-related Employment Support Allowance

  • income-based Jobseeker's Allowance

If either you or the person you live with gets one of these benefits, you’ll both get £300 - as long as you’re not partners. If you’re partners, you’ll only get one £300 payment.

If neither of you gets one of these benefits, you’ll both get £150.

If you live in residential care and qualify for the Winter Fuel Payment, you'll get £150 unless you get any of these benefits.

Check if you need to apply for Winter Fuel Payments

You're usually entitled to Winter Fuel Payments if you’re of State Pension age in the third week of September. The State Pension age is 66.

You should start getting the Winter Fuel Payment automatically once you reach State Pension age. You might need to apply if you're in one of these situations:

  • you don't get State Pension

  • you don't get another benefit

  • you live in the EU, Switzerland, Norway, Iceland or Liechtenstein

You can find out how to apply for the Winter Fuel Payment on GOV.UK.

Get help with your energy bills

If you’re struggling to pay your energy bills or top up your prepayment meter, you might be able to get help - for example a fuel voucher or a grant from your energy supplier.

Check if you can get help to pay your energy bills.

You might be able to save money on your energy bills by switching to a different supplier, or to a different tariff with your current supplier. Check if you can switch.

Check how to make your home more energy efficient

If your home is energy efficient, you’ll pay less to heat your home and it will stay warm for longer.

It’s a good idea to look into making your home more energy efficient at any time of the year. This is because it can take a few months to sort things out - for example, to find someone who can do the work.

You might be able to apply for help with the cost of:

  • a new boiler

  • boiler repairs

  • loft or cavity wall insulation

  • a heat pump

Check if you can get help with the cost of energy efficiency.

If you need somewhere to stay warm

You can ask your local council if they have information about nearby ‘warm spaces’. These are public places that anyone can use to stay warm - for example a community space like a library. You can find out how to contact your local council on GOV.UK.

Get help with essential costs

Your local council might be able to help you pay for:

  • essentials - like food or heating

  • costs in an emergency - like the cost of somewhere to stay or travel costs

  • household goods - like furniture or a cooker

This help is known as the Scottish Welfare Fund.

You must apply to your local council to get a grant from the Scottish Welfare Fund. You can check how to get help from the Scottish Welfare Fund.

You don’t have to be getting benefits to get help from your local council. You'll need to show you're on a low income with no other way to pay for what you need.

You can find your local council on mygov.scot.

There are also other things you can do if you’re struggling to afford essentials like rent or food.

Get help paying for rent, council tax and other bills

There are things you can do if you’re struggling to pay your rent and bills.

You can check what help and support you can get with your rent and bills.

Get help paying for food

If you’re struggling to pay for food, find out how to get help from a food bank.

If you’re pregnant or have a child under 3, you might be able to get free vitamins and a Best Start Foods prepaid card to spend on:

  • milk

  • vegetables

  • eggs

  • pulses - like beans and lentils 

Find out more about Best Start Foods.

Get help with health costs

You might be able to get help paying for NHS charges, for example:

  • dental treatment

  • sight tests, glasses and contact lenses

  • travel to NHS treatment

Check what help you can get with health costs.

Get help if you have children or are pregnant

You might be able to get help if:

  • your child is at school

  • your child is in childcare

  • you’re pregnant or you’ve recently had a baby

If your child is at school

If you’re on a low income or claim certain benefits, you might be able to get help with the costs of sending your children to school.

For example, you could get:

  • free school meals

  • free transport to school

  • a grant to help to buy school clothes or uniforms

  • help with school trips

If your child is in childcare 

If you’re on a low income or claim certain benefits, you might be able to get help with childcare costs. For example:

  • if you work and claim Universal Credit, you might be able to claim back up to 85% of your childcare costs - you could get up to £950.92 a month for 1 child under 17 or £1,630.15 for 2 or more children

  • if you have a 2 year old, you might be able to claim up to 15 hours of free childcare a week

If you work, you might be able to claim Tax-Free Childcare. This is a government scheme that helps parents with childcare costs like holiday clubs, childminders and nurseries. You can get up to:

  • £2,000 a year for each child under 12

  • £4,000 a year for each disabled child under 17

You won’t be able to receive Child Tax Credit, Working Tax Credit, Universal Credit or childcare vouchers if you get Tax-Free Childcare. Work out which option is best for you before applying.

If you have a 3- or 4-year-old, you can get up to 1,140 hours of funded early learning or childcare a year - around 30 hours a week in term time. Read more about early learning and childcare on the Parent Club website.

Check what help you’re eligible for on the UK government’s Childcare Choices website.

If you’re pregnant or have a baby or young child

You could get a one-off payment to help with the costs of having a baby or young child. You usually qualify if you get certain benefits. Find out how to apply for a Best Start Grant.

You might be able to get support from a local baby bank - these offer free essentials like nappies, toys, shoes and clothes. 

Some food banks also provide nappies, baby wipes and baby food. 

Search online to find your nearest baby bank or food bank - or speak to your midwife or health visitor. 

Find out more about maternity pay and parental rights.

Get help with travel costs

Contact your local council to check if they offer free or discounted travel - for example, if you’re:

  • in education

  • on a work placement

  • unemployed and looking for work

  • a veteran

You can find your local council on GOV.UK.

Find out about help with travel costs if you’re older or disabled.

Find out about help with travel costs for younger people.

Get help with the costs of starting a job (S)

If you're a young person living in Scotland and have been getting certain benefits, you might be able to get a Job Start Payment.

It helps with the costs of starting a job, like help with travel or clothing costs.

Find out more about Job Start Payment.

Get help with pets

If you’re using a food bank, you might be able to ask for some things, like pet food. Check with your local food bank if they’re able to help.

You can also check if there’s a pet food bank in your area. Ask your local vet or pet shop, or search online for 'pet food bank' and your local town.

You might be able to find free pet food collection points at your local supermarket, pet store or animal charity.

Find out more about what help you can get to feed your pet on the SSPCA website.

Get help with vet care

You might be eligible for free or reduced vet care from a charity such as PDSA.

Check if you can get free or reduced vet care on the PDSA website.

Get help with vet bills

If you’re struggling to pay your vet bills, talk to your vet about payment options - like reducing the bill or setting up a payment plan.

If you can’t set up an affordable payment plan, you should get debt advice. Your vet might decide to stop treating your pet if you owe money. 

Work out your budget

You should use a budgeting tool to help you understand:

  • what money you've got coming in and what you have going out

  • where you might be able to cut costs

You can use a budgeting tool.

Apply for a charitable grant

You might be able to get extra money from a charity to help with living costs. Some of these charitable grants are open to everyone. Others might be available based on your situation, for example:

  • if you have a disability or health condition

  • your age

  • your previous or current job

You can check what help you can get from local and national charities on the Turn2us website. You’ll need to know your postcode.

If you’re over 55 and have a personal pension

You might be able to take some money from your pension savings to help pay for essential costs or to pay off your debts.

You should think about whether taking money from your pension is the best financial decision for you. Taking money from your pension will mean you have less income when you retire. If you’re getting benefits, taking money from your pension could affect your claim.

You can get free guidance on your pension options from Pension Wise. They’ll explain the different options so you can decide which is best for you.

You should also get financial advice before taking any money from your pension savings - you’ll have to pay. 

You can check how to find a financial adviser - they can tell you which option is best for you.

If you’re finding things difficult

Your mental health is as important as your physical health. You should talk to your GP if your money problems are affecting your mental health. 

You can also get help on the Breathing Space website.

If you need to speak to someone 

You can speak to a trained volunteer at organisations like Samaritans or Shout.

Samaritans

Helpline: 116 123 (Monday to Sunday at any time)

Welsh Language Line: 0808 164 0123 (Monday to Sunday 7pm to 11pm)

Calls to Samaritans are free.

You can find other ways to get in touch with Samaritans on their website.

Shout

You can also text 'SHOUT' to 85258 to start a conversation with a trained Shout volunteer. Texts are free, anonymous and confidential from anywhere in the UK.

If you think it's an emergency

If you think your life or someone else’s is at risk, you should call 999 or go to A&E if you can.

If you need support you can call NHS 24 on 111, the Mental Health Hub is open 24/7.

Page last reviewed on 30 October 2023