Adviceline Telephone Adviser

Hours: 35 hours per week

(Adviceline is open Monday to Friday, 9am to 4pm)

Salary: £24,243 - £25,723 per annum, pro rata

Contract: Permanent

Base: Chesterfield or Ilkeston

We have an exciting opportunity for an enthusiastic telephone adviser to join our existing Adviceline team, which provides an excellent telephone advice service across Derbyshire Districts. Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice will be given over the phone, in addition to self-help materials designed to empower clients to help themselves.

Applicants need to be computer-literate, although training on our case recording systems will be given. You must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving is desirable but not essential.