TRAINEE Welfare Rights Caseworker

Could you support clients in resolving their benefit issues through advice and support tailored to their needs? Could you provide advice via a range of channels including face-to-face, telephone, and email?

About the role

As a TRAINEE Welfare Rights Caseworker we will help you to gain your Citizens Advice certificate if you don’t already hold this. Your typical day would involve:

• Interviewing clients by telephone or digital channels to explore their situation and problems.

• Making decisions about what the next steps should be, based on understanding the problem, the client’s capability, and the effective use of resources and other agencies which provide advice and conciliation.

• Providing quality-assured assisted self-help / early intervention information.

• Identifying urgent situations and ensure any possible action is taken immediately.

• Providing a range of advice and casework support for clients, as appropriate.

• Maintaining detailed case records.

• Attending supervision sessions and team meetings, sharing what you’ve learnt with the rest of the team and learning from other team members.

What we are looking for

To be successful in the role of TRAINEE Welfare Rights Caseworker you will:

• Want to improve people's quality of life through the provision of information and advice.

• Have a passion for supporting people and be able to empathise with clients.

• Want to improve people's quality of life through the provision of information and advice.

• Have effective communication skills with particular emphasis on negotiating, representing, and preparing reviews and correspondence.

• Be competent, experienced and comfortable using a range of communication methods and platforms, and also IT systems such as Word and Google Docs.

• Have good written and verbal communication skills.