Get advice about health costs and services

You might have to pay for some NHS Wales services - others are free of charge.

If you need help with health costs

If you're registered with a GP in Wales, you can get free prescriptions from pharmacists in Wales. 

If you live in Wales and you're registered with a GP in England, you can still get free prescriptions - but you'll need an entitlement card. If you don't show the pharmacy your entitlement card, you might be charged. 

If you’ve been charged for a prescription, you can get a refund if you contact the NHS Wales Shared Service Partnership.

If you have certain conditions, you can get free prescriptions anywhere in the UK using a medical exemption certificate. Check if you can get a medical exemption certificate on the Welsh government’s website.

Get help with other health costs

You might also be able to get free dental treatment, eye tests and help with other NHS costs.

Check if you can get help with health costs on the NHS Business Services Authority website.

If you need advice about health services

You can get advice about health conditions and treatments on the NHS 111 Wales website.

There are independent organisations that can help you:

• get advice about health and social care services

• make a complaint about a health or social care service