Debt & Energy Adviser

Salary scale £25,493.00-£26,240.00-£28,181.98 per annum

The role

We support a wide range of people to find a solution for their debt circumstances.

Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?

We are seeking to recruit additional telephone advisers to join our growing team.

This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

The employer for this post is Citizens Advice Plymouth. The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

The start date for this role will be Tuesday 17th June 2025.

Training: Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 8 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required. There will be no annual leave agreed during the first 6 weeks of training.

What we’re looking for

You will thrive on working with a diverse range of people and be open-minded, approachable and non-judgmental. You will take an empathetic and compassionate approach to clients to find solutions to the problems they are facing.

Advisers need to be resilient and able to manage phone conversations well. Good communication skills, both written and verbal, are essential.

You’ll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.

You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

The ideal candidate will have some debt and energy advice knowledge, some knowledge of the current benefits systems and up to date knowledge. Previous advice work is desirable, but not essential as full training will be provided.

The employer for this post is Citizens Advice Plymouth.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.